The first day of the new year marked the beginning of a powerful new partnership between Lincom Group and Komptech.
Leading material processing equipment and services supplier Lincom Group entered an exclusive partnership with Komptech, effective 1 January 2025.
Komptech equipment is renowned for its high-performance machinery for waste processing solutions including shredders, screeners, compost turners and more.
The partnership is set to enhance Lincom’s portfolio and further strengthen its ability in providing customers with high-quality solutions throughout a network of branches across Australia.
It will also result in increased local support for customers with a range of after-sales service and training available.
Jimmy Murphy, Lincom Group’s Forestry & Organics Sales Manager, says, the partnership brings forward a new chapter for Lincom Group as it celebrates 30 years of operating.
“This collaboration with Komptech is a fantastic thing for our business. Culturally both businesses are aligned with our customer-centric approach to solutions,” says Jimmy.
“Both companies are very intertwined in our visons, and we pride ourselves on customer priority being a focus.”
Lincom Group originated in Narangba, Queensland in 1995. After 30 years of operations, it has earnt its stripes in becoming a trusted provider of industrial equipment solutions across Australia, Papua New Guinea, and the Pacific Islands.
Jimmy says celebrating 30 years in business is a testament to Lincom Group’s ongoing pursuit of growth and innovation, as is the relationship with Komptech.
Training and after-service care
Towards the end of 2024, Lincom Group implemented a training institute at its head office in Narangba, Queensland to continue its growth in the industry. The institute is designed to equip Lincom Group sales and service teams with the latest knowledge on Komptech’s equipment.
Practical training sessions for customers are also held at the institute, providing an extra service to buyers to immerse themselves in the machinery.
Jimmy says the sessions started off as mandatory training for new starters and then progressed to be offered to customers.
“The sessions are taught in a classroom environment and used to instil the knowledge we have to others on our machinery,” he says.
“The customers have the opportunity to engage in this free hands-on experience in a controlled safe environment where they can test, tag, isolate, bridge, bypass, and more on the machines.
“The training allows them to carry out these functions in a way that isn’t always on offer.”
Jimmy says the training allows the customer to gain a basic understanding on the products, so they can rectify small issues on site without requiring the assistance of a technician.
“These sessions provide the customer with a solid grounding on the machines and, more importantly, how to diagnose issues,” he says.
“Customers value this training and community where they can pick up the phone to call a friend and help one another diagnose an issue.”
In the event an issue cannot be solved by the operators on site, Jimmy says an increase in local support is available.
The seven Lincom branches across Queensland, New South Wales, Victoria, South Australia and Western Australia have service personnel on hand, and are fully stocked with machinery and spare parts.
“These depots house technicians and spare parts managers who enjoy engaging with the customers to support them. Our technicians carry out scheduled maintenance and repairs with fully equipped service vehicles,” says Jimmy.
“We look forward to listening to the customers and providing solutions that suit their needs.”
Excellence in machinery
Jimmy says the Komptech product range can handle almost any task in waste processing, whether the job is shredding, separating, or recycling organic waste treatment.
“We have two machines that need no introduction to those within the organics space,” he says
“On offer are the Crambo and Terminator shredders which have proven popular at organics processing facilities across Australia. They are available in numerous mobile and stationary versions. Like all Komptech machines these also come in a range of different drive frames and power configurations.”
Murphy says the Crambo and Terminator machines can be positioned on tracks, wheels a hook lift and have the option to be powered by diesel or electricity.
This article was published in the March issue of the Waste Management Review magazine.